So your customer complaints department is quiet
By Althea Taylor-Salmon, posted 2nd January 2015
Guest blog from Rosy Holt, managing director at Ticking All Boxes, which helps companies identify and resolve problems in their business. So your customer complaints department is quiet, so quiet that it must prove that everything is swimming along beautifully and that everyone is delighted with the service and products you are offering, time to sit back and have a well-earned cup of tea don’t you think? Umm well that really depends on your point of view. Let’s look at it from another angle, say your customer service department is manic, the phones are ringing off the hook, the
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